Troubleshooting
Diagnostic steps for common workspace, billing, CRM, integration, and browser issues.
Use this guide before escalating an issue. A good diagnostic report helps support reproduce and resolve the issue faster.
First checks
- Confirm the exact workspace and page URL.
- Refresh the page and retry the action once.
- Check system status for related incidents.
- Capture the visible error message and timestamp.
- Try a second browser or private window if the issue appears client-specific.
What to include in a ticket
- Workspace slug and affected module.
- Steps to reproduce.
- Expected behavior and actual behavior.
- Screenshot or screen recording when useful.
- Browser, operating system, and approximate timestamp.